Effective Date: September 2026

Boost Re-Up provides digital marketing, music promotion, social media marketing, website development, publicity, campaign management, and other digital services. Because many of our services involve immediate work, third-party platforms, campaign resources, and non-reversible digital delivery, payments are subject to the terms below.

1. General Refund Policy

All customers are encouraged to carefully review the service description, package details, requirements, estimated delivery period, and terms before placing an order.
Once an order has been submitted and work has commenced, the payment may become non-refundable.
A refund may only be issued where the circumstances meet the conditions outlined in this policy.

2. Services That Have Already Started

Once Boost Re-Up has started working on an order, purchased campaign resources, contacted promotional partners, submitted content to third-party platforms, launched a campaign, or otherwise committed resources to fulfilling the order, the customer may not be entitled to a full refund.
Where appropriate, Boost Re-Up may offer a partial refund for the portion of the service that has not yet been completed.

3. Completed Services

Services that have been fully completed, delivered, published, submitted, or otherwise fulfilled are generally non-refundable.
This includes, but is not limited to:
• Digital marketing campaigns
• Music promotion campaigns
• Social media campaigns
• Playlist pitching and promotional submissions
• Publicity and press campaigns
• Radio promotion
• Social media growth campaigns
• Charting or promotional campaigns
• Website design and development after completion
• Digital content and creative services
• Completed consultation or strategy services
• Services involving third-party promotional platforms

4. Third-Party Platforms

Boost Re-Up does not control the policies, algorithms, availability, moderation decisions, removals, restrictions, suspensions, or changes made by third-party platforms.
Examples include Spotify, YouTube, TikTok, Instagram, Facebook, Audiomack, SoundCloud, Boomplay, Google, Meta, and other platforms.
A refund will not automatically be provided because a third-party platform changes an algorithm, removes content, restricts an account, changes its policies, or otherwise affects campaign performance, provided Boost Re-Up has delivered the service according to the agreed scope.
Where a campaign includes a specific replacement, refill, or support period, Boost Re-Up will honor the applicable terms stated on the service page or invoice.

5. Delays

Campaigns may occasionally experience delays because of platform changes, technical issues, third-party availability, content review, public holidays, or circumstances outside Boost Re-Up’s reasonable control.
A delay does not automatically qualify an order for a refund.
If a significant delay occurs, customers should contact Boost Re-Up so that the order can be reviewed and an appropriate solution can be determined.

6. Customer-Caused Issues

Refunds may not be available where an order cannot be completed because the customer:
• Provides incorrect account information
• Provides inaccessible or incorrect links
• Fails to provide required content or information
• Changes or removes the content being promoted
• Changes account settings that interfere with delivery
• Requests cancellation after work has commenced
• Violates the terms of a third-party platform
• Prevents Boost Re-Up from accessing information necessary to complete the service
Customers are responsible for providing accurate information when placing an order.

7. Duplicate Orders

If a customer accidentally places the same order more than once and the duplicate order has not yet been started, Boost Re-Up may cancel and refund the duplicate order.
If work has already commenced on the duplicate order, the normal refund rules in this policy will apply.

8. Cancellation Requests

Customers may request cancellation by contacting Boost Re-Up as soon as possible after placing an order.
Cancellation is not guaranteed once work has started.
If cancellation is approved before substantial work or third-party costs have been incurred, Boost Re-Up may issue a full or partial refund at its discretion.

9. Website Design and Development

For website projects, payments may be divided into milestones where specified in the quotation or invoice.
Deposits or payments relating to completed development work, purchased software, hosting, domains, third-party services, or approved project expenses may be non-refundable.
If Boost Re-Up has completed work according to the agreed project scope, the customer remains responsible for the applicable outstanding balance.

10. Refund Processing

Where a refund is approved, it will normally be returned through the original payment method where technically possible.
Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
Boost Re-Up is not responsible for delays caused by banks or payment processors after a refund has been initiated.

11. Chargebacks and Payment Disputes

Customers should contact Boost Re-Up before initiating a chargeback or payment dispute.
We will make reasonable efforts to resolve legitimate service issues directly.
An unauthorized or fraudulent chargeback may be disputed using available order records, communications, invoices, delivery records, campaign evidence, and other relevant documentation.

12. Service Issues

If you believe that a service has not been delivered according to the agreed service description, contact us with your order details and a clear explanation of the issue.
Boost Re-Up will review the order and may, where appropriate:
• Correct the issue
• Continue or complete the service
• Provide a replacement service
• Extend the campaign period
• Offer a partial refund
• Offer another reasonable resolution
The appropriate resolution will depend on the specific service and circumstances.

13. How to Request a Refund

Refund requests should be sent to:
Email: info@boostreup.com
Please include:
• Full name
• Order number or invoice number
• Service purchased
• Date of purchase
• Reason for the refund request
• Any relevant supporting information
Refund requests without sufficient order information may take longer to investigate.

14. Policy Changes

Boost Re-Up reserves the right to update this Refund Policy when necessary to reflect changes to our services, payment providers, business operations, or applicable requirements.
The latest version published on the Boost Re-Up website will apply to future orders.
15. Contact
Boost Re-Up
Social Media and Music Marketing Agency
Email: info@boostreup.com
Website: boostreup.com
By purchasing a service from Boost Re-Up, the customer confirms that they have reviewed and accepted the applicable service terms and this Refund Policy.